FAQ

This document summarizes common questions about using FlowBeats. If your issue isn't listed here, feel free to contact us through our feedback channels.

Device & Compatibility

What iOS versions does FlowBeats support?

FlowBeats requires iOS 17.0 or later.

Does FlowBeats support iPad?

Yes, FlowBeats supports both iPhone and iPad. The interface automatically adapts to different screen sizes.

Which devices are supported?

All iPhone and iPad devices running iOS 17.0 or later are supported.

Audio & Playback

Why are the beat sounds not in sync with the visual animation?

This may be caused by:

• Bluetooth devices: Bluetooth audio adds latency. We recommend using wired headphones or speakers
• Device performance: Older devices may experience slight delays
• Background running: Switching to other apps may affect audio priority

Recommendation: Use the device's built-in speaker or wired audio devices for best synchronization.

Why is there no sound when the app is in the background?

FlowBeats supports background audio. If there's no sound, please check:

1. System volume: Make sure it's not muted
2. Control Center: Check if background audio session was stopped
3. System settings: Ensure background audio permission is enabled for FlowBeats

Why can't I hear any sound at all?

Please check the following:

1. Silent switch: Check if the device's silent switch is on
2. Volume: Adjust system volume, make sure it's not zero
3. Bluetooth devices: If connected, check if the correct output device is selected
4. Restart app: Fully close the app and reopen it

Subscription & Purchase

How do I subscribe to FlowBeats Pro?

1. Go to Settings → Subscription Center
2. Select the Pro subscription plan
3. Confirm purchase

New users can enjoy a 7-day free trial.

Will I be charged during the free trial?

No. You won't be charged when the trial begins.

The annual subscription fee is only charged within 24 hours before the trial ends. Cancel at least 24 hours before to avoid charges.

What's the difference between Free and Pro versions?

How do I restore a previous subscription?

1. Go to Settings → Subscription Center
2. Tap Restore Purchase
3. Make sure you're signed in with the Apple ID used for the original purchase

How do I cancel my subscription?

Subscriptions are managed by Apple. You can cancel through:

• iOS Settings: Settings → Apple ID → Subscriptions → FlowBeats Pro
• App Store: Tap your avatar → Subscriptions → FlowBeats Pro

How do I request a refund?

All refunds are handled by Apple:

1. Visit Apple Report a Problem
2. Sign in with your Apple ID
3. Find the FlowBeats subscription and submit a refund request

We cannot process refunds directly.

Presets & Data

How do I share my rhythm presets?

1. Tap the ⋮ menu button next to the preset name
2. Select Share
3. Choose sharing method:
   • Rhythm Code: A text code you can copy and paste
   • QR Code: Can be saved as an image to share

How do I import a preset shared by someone else?

1. Tap ⋮ → Import
2. Choose import method:
   • Enter Rhythm Code: Paste the text code
   • Scan Image: Select a QR code image
3. Tap Parse to preview the content
4. Enter a preset name and confirm import

Is preset data synced to the cloud?

No. All preset and practice data is stored locally on your device. There's no cloud sync.

For backup, we recommend regularly exporting presets and saving rhythm codes or QR codes.

Why can't I delete a preset?

If a preset is referenced by a practice, it cannot be deleted.

Solution:

1. Find the practice that references this preset
2. Edit the practice to remove the reference
3. Then delete the preset

Permissions

Why does the app need camera permission?

Only for scanning QR codes to import presets.

FlowBeats does not take photos or collect any image data.

Why does the app need photo library permission?

Used for the following features:

• Recognizing QR code images to import presets
• Saving preset share cards to your photo library

FlowBeats does not read other photos.

What if I don't grant these permissions?

Not granting camera or photo library permissions doesn't affect core functionality. You just won't be able to use QR code import/export features.

You can still import presets by copying and pasting rhythm codes.

Feedback & Support

How do I report issues or suggest features?

We value your feedback!

Option 1: In-app feedback

• Go to Settings → Feedback & Suggestions

Option 2: Email

• Email: flowbeats@outlook.com

We typically respond within 7 business days.

Where can I find more help?

• Quick Start Guide
• Rhythm Features
• Stage Mode Tips